It shows the lack of thinking of the problem in a holistic manner. It shows laziness- it is easy to lock a pool, but harder to shut down a playground that does not have a front gate. Spectrum's policy is spectrum's policy- but you cannot have one foot in and one foot out. ![]() This displays poor management and problem solving skills that are being expressed by customers with anger and disappointment via email/calls.Īssuming the "IF" the concern is/was for a safety reason to prevent mass congregation of a community space.I would get it.but they left the the playground (with metal bars) open for potential group congregation. Other businesses and public pools are open with creative solutions for social distancing like mask policies, population control methods (dry erase sign-in boards with limited number of slots, circles on the ground), but Spectrum is just now doing this as we roll into June. I am 98% sure they were receiving calls/emails regarding this hot topic from our community, but still failed to act and think to the future. Spectrum showed a lack of being "Industry Leading" and "Legendary Customer Service." There is no question that Spectrum should speak with experts, but that should have been done months ago. At my place of employment we did similar things to mitigate risk, but we also thought to the future and developed our re-opening plan/policies. Now they are scrabbling to speak with lawyers, and this and that. This could have been done for the last two months. Spectrum is now scrambling to get a reopening plan/policy in place. May 2020 the CDC, Fed, States have now released their control (of pools) and turned it over to the businesses. It is not the issue of closing the pool- it was the management of the situation.īack in late March as Fed, State, and CDC guidelines outlined the pool was closed. A hot topic in my community is the closing of the pools during this Pandemic. I will use one example of how Spectrum operates. Let me preface this comment by recognizing that we are in our first pandemic, but I also believe that one does not rise to the occasion one rises to their level of training. If you go to Spectrum's website you will see and hear things like "Legendary Customer Service, Community Oriented, Industry Leading" and "we are here to serve the people" Waterford Park, San Antonio, TX- Spectrum AM is currently our HOA. Whether it be updating contact information or check association directories, Spectrum HOA is there to help you find whatever you need, wherever you are. Have multiple properties? No worries! You can easily switch accounts within the app. ![]() Documents can be downloaded to or printed from your phone. ![]() Easily access association documents, including financials, newsletters, event flyers, etc., in folders organized by topic.You can open the calendar in the app to see all past and upcoming events. Forget the hassle of loading your desktop to find out the date of the next community event.You can complete one-time transactions or manage recurring payments. Have assessments due soon? Pay via eCheck or credit card.As a board member, the dashboard allows you to see current tasks, see ACC reviews and violations, and handle invoices.As a homeowner, engage with the user-friendly dashboard to access association documents, manage account information and pay assessments and fees, as well as view violations, work orders, and ACC requests.Featuring a convenient homeowner dashboard and handy functionality for board members, Spectrum HOA encourages taking your membership into your own hands-literally. ![]() The app includes the same Refreshingly Different elements as your association website and even grants seamless integration with your already registered account. Receive official community updates from the HOA, get to know your neighbors in the directory, see calendar of community events, submit and manage architectural improvement requests, view official HOA documents and manage your HOA account and pay assessments – privately and securely. Exclusively offered to homeowners and board members of communities managed by Spectrum Association Management, Spectrum HOA offers an unmatched ability to be a successful, engaged member of your homeowners’ association from anywhere.
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